Tenkara USA

Reviews

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jtimblin says 5 out of 5 flies
Great product and Great service
Location/type of places I fish: Rocky Mountains
Over the last few years of fishing with my Iwana and Amago I have broken a couple of tip sections and a whole rod. In all cases this was really my own fault and if you fish enough with a 13 foot rod in the back country eventually you will probably do the same. In each case Tenkara USA provided me with replacement parts in a timely manner and at a cost I consider reasonable. Replacing a missing segment is very simple to do and it only takes a few minutes until your rod is as good as new.
posted February 20, 2013

ahaighton says 5 out of 5 flies
Excellent service
Location/type of places I fish: North Yorkshire, UK
On Monday luchtime (public holiday) I broke my Iwana rod. By Monday evening I had exchanged e-mails with Tenkara USA, agreed which parts were needed and ordered them.
Today (Wednesday) the new parts have arrived.
This is wonderful customer service. Thank you.
posted May 08, 2013

Daniel @ Tenkara USA says 5 out of 5 flies
RESPONSE to Kevin Fricke
Kevin,
My sincere apologies for your experience with the repair of your rod.
Unfortunately, in an attempt to save time and money for our clients I had just created a new procedure for repairs where customers would not have to send us their rod and instead we'd send the parts needed. This was a new procedure, and due to some miscommunication I did send you the wrong part for your rod. My apologies.
We have not put a better system in place to continue saving time and getting our customers rods fixed more quickly.
posted June 01, 2012

obeychad says 3 out of 5 flies
Easier and less hassle just to buy the replacement part
Location/type of places I fish: California lakes and streams
After receiving all my fresh new gear from Tenkara USA I had to rush out and get wet. I took my new Amago to a local lake and on about the tenth cast the second segment of the tip broke. Just snapped in half. When I got here to the website to check out the warranty I noticed the procedure, kind of a PITA for something that seems so simple - but hey you have to weed people out somehow or you'll spend all day sending parts out to yahoos that abuse gear. That's the bad, the good it that it only cost me $7 to replace the entire three segment tip and it arrived in record time. At $17 and the filling out of a repair form it's simpler to just pay the $7 and buy the replacement segment outright.

I don't like the limit to one tip set per order though, considering my first outing with it wasn't all that inspiring. I would have purchased a couple.
posted March 19, 2013

Kevin Fricke says 1 out of 5 flies
Slow service on a broken segment
Location/type of places I fish: Colorado/small streams to rivers
Let me start off by saying everyone I dealt with was very nice and tried to help. That being said it took 5 days to get the first part back, and it was the wrong parts from a different model than I ordered. When I called to correct the problem I was informed that it would be 4 days because Daniel(the owner of a company) was on vacation before something could be done. With no contact on the forth day I e-mailed tenkara usa and got a response back that he would ship out the part the next day. Ordered my original replacement on May 10th and got the right part on May 25th, much slower than I expected(could be that the company took a 4 day vacation on my time).
posted May 26, 2012

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