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T USA Service

How to properly care and maintain the rod. <b>Rule #1- always push pieces straight in when closing the rod, NO SIDEWAY PRESSURE....</b>, etc.

T USA Service

Postby tsegelke » Tue Mar 18, 2014 9:25 pm

I have always known Tenkara USA took customer service seriously. Now I can brag about it myself.

I called and had a great conversation with TJ on the customer service line today. I had a mishap with my Amago this weekend, and lost my but cap in the creek. I am not sure how it happened but I know it was my fault.

TJ only wanted to get me back fishing. Got my information etc. and I just got e-mailed the shipping notification.

You guys rock.
tsegelke
 
Posts: 723
Joined: Tue Apr 10, 2012 8:29 pm

Re: T USA Service

Postby TJ @ Tenkara USA » Thu Apr 03, 2014 9:04 am

Thanks much Trevor!

Look forward to fishing with you for the 1st time this week!

TJ


tsegelke wrote:I have always known Tenkara USA took customer service seriously. Now I can brag about it myself.

I called and had a great conversation with TJ on the customer service line today. I had a mishap with my Amago this weekend, and lost my but cap in the creek. I am not sure how it happened but I know it was my fault.

TJ only wanted to get me back fishing. Got my information etc. and I just got e-mailed the shipping notification.

You guys rock.
Tenkara USA, Director of Customer Service

Tenkara Junkie - Tenkarajankī
Now sporting all of the Tenkara USA Rods!
User avatar
TJ @ Tenkara USA
 
Posts: 1664
Joined: Wed Jul 28, 2010 11:41 am
Location: Northern California

Re: T USA Service

Postby LarsCS » Mon May 15, 2017 12:54 pm

Good to hear. I broke my 2-year-old Ito this weekend and ordered some replacement parts on Sunday. If the service is good, they should ship today. Crossing my fingers. I want to fish again. :(
LarsCS
 
Posts: 2
Joined: Fri Oct 01, 2010 7:55 pm
Location: Colorado Springs

Re: T USA Service

Postby TJ @ Tenkara USA » Tue May 16, 2017 6:36 am

Hi LarsCS, your order is in transit as we speak.

Shows delivers expected Thursday.

TJ

USPS
Expected Delivery Day: Thursday, May 18, 2017
Tenkara USA, Director of Customer Service

Tenkara Junkie - Tenkarajankī
Now sporting all of the Tenkara USA Rods!
User avatar
TJ @ Tenkara USA
 
Posts: 1664
Joined: Wed Jul 28, 2010 11:41 am
Location: Northern California

Re: T USA Service

Postby LarsCS » Tue May 16, 2017 10:01 am

TJ @ Tenkara USA wrote:Hi LarsCS, your order is in transit as we speak.

Shows delivers expected Thursday.

TJ

USPS
Expected Delivery Day: Thursday, May 18, 2017


Awesome. :)
LarsCS
 
Posts: 2
Joined: Fri Oct 01, 2010 7:55 pm
Location: Colorado Springs


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