The words below are one of the nicest testimonials about how our Tenkara Care program is ensuring customers use our rods more often than any other, because they know we “have their back”.
By customer Jacob Johnson:
“I love companies that stand by their products. Tenkara USA is such a company. I break a rod on the weekend. I post a photo of a big fish and a broken Tenkara rod. John Geer from Tenkara USA sees the photo and figures out what is broken on his own. He then contacts me to confirm his findings and magically a day later the part shows up and my rod is back in business. That is customer service, that is quality, that is awesomeness in action. I have dozens and dozens of Tenkara rods. They look cool but I am afraid to fish them frequently or chase the “Monsters” because I know that if I break them, some of them would be impossible to get fixed. Tenkara USA rods are functional pieces of art, that I know I can rely on even if I am rough on them and put them through their paces. The Tenkara USA team has my back.”