RETURNS Unconditional returns for 60 days on rods, lines and flies - plus, keep the flies!
If you ordered at least one rod, and set of flies, but decide to return the rod, you may keep up to two sets of flies as a gift ($15 value). Just our way of saying thanks for giving tenkara a try. If you have spent the time reading our site, watching our videos and are ready to purchase tenkara gear, we know you'll love the simplicity of tenkara fly-fishing. Even if you just want to give tenkara a try, but are not sure whether it is for you, you may return your purchase to us, no questions asked, within 60 days of your purchase. Just send us an email to notify us of the return and whether you want an exchange or refund. Then, please mail the rod along with a note requesting the full refund to the address below. Please use a service with tracking information to ensure delivery. Special products (e.g. tenkara leather wallets and t-shirts have a 14-day return policy). This is valid only for rods purchased directly via Tenkara USA, authorized dealers may have their own policy.
WARRANTY All Tenkara USA rods are 100% guaranteed for life, under ownership of original buyer. We offer two options for warranty claims: 1- If you broke your rod tip or did not purchase your rod directly from us: You may order the spare part from our website. This will enable you to fix it yourself, and will will save you time and the money you would use to ship the rod to us. To order the spare tip, please go to: http://www.tenkarausa.com/product_info.php/products_id/74. To cover return shipping and handling costs, it will cost you $8.50 for spare parts delivered in the US, or $21.50 for most international deliveries. Clients in the US may also send us a check for $8.50 to the address below. Alternatively, you may also mail your rod to us, along with the pdf form below and a check for $8.50 for shipping and handling. 2- If feel it was a defective product: Please download and fill out the form below, put the rod in a mailing tube, and send it to the address in the form using a trackable mailing service, and we'll ship the rod back to you at no cost. Rod Warranty:  Download and include our Repair Form with your package NOTE: Tenkara USA rods have a current breakage rate of less than 1.4%. Most breakages will occur when setting up or closing the rod. Please keep the following tips in mind: - When setting up your knots always leave the fragile hard tip inside the main segment, exposing only the string at the tip of the rod as you set up,
- Never exert any sideway pressure on the rod segments when closing the rod,
- Always close rod segments by holding the thickest part of the segment you're closing (closest to next thickest segment),
- Handle the first 3 tip segments very carefully,
- Please visit our "FAQ" page for more information.
Tenkara USA lines are guaranteed free of defect. Should your new line have any defects at all, please contact us for a replacement.If you have any questions or concerns about your line, don't hesitate to contact us. Tenkara USA lines are individually hand-woven by master line-makers in the USA, and due to the hand-woven process they may have very slight variations.
For further questions, don't hesitate to contact us: TENKARA USA
5758 GEARY BLVD. #226 *This is a mailing address only, we do not have a physical retail presence.
SAN FRANCISCO, CA 94121
UNITED STATES OF AMERICA Phone: 1.888.I.Tenkara (888.483.6527)
Email: info@tenkarausa.com |
